FAQ

FAQs

Frequently Asked Questions

01

How long will it take?

0-500 Miles: 1-2 Days

501-1,000 Miles: 2-3 Days

1,001-1,500 Miles: 3-5 Days

1,501-2,000 Miles: 4-7 Days

2,001-2,500 Miles: 7-10 Days

2,500+ Miles: 10-14 Days

Once your designated carrier is assigned you will receive a precise ETA for your shipment.

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03

Is KI International Dispatch Licensed, Bonded & Insured?

While we do our best match your auto shipping needs with the most responsible carriers with the best track records, from time-to-time there may be accidental damage while in transit, it is good to know that the insurance of the carrier we locate for you will protect your auto shipment in that event.

02

How fast can KI International Dispatch find a carrier for me?

Thats mostly up to you!

Drivers respond quickest to bids that are both on their route and priced fairly.

We help you price your bid to give you the best chances of getting your vehicle shipped in the timeframe that meets your needs.

04

Can I leave personal items in my vehicle?

Yes, however, If you plan to have personal items in your vehicle, you must let your KI International Dispatch Agent know so we can get that approved by your assigned carrier.

Generally, we recommend that you do not ship any personal belongings inside your vehicle during your transport.

05

What's the deal with insurance?

Understanding auto transport insurance is important and we think it’s valuable to explain how it works. As part of providing a great car transport service, it is our job to guarantee that the carrier we assign to pickup your vehicle is licensed and insured. Click here to check out our license.

When you go with KI International Dispatch to ship your vehicle, you can rest assured that the carrier assigned to move your car is fully insured and licensed with the FMCSA (Federal Motor Carrier and Safety Administration).

Your vehicle is covered by the carrier’s insurance policy that is doing the shipping. Depending on the type and size of the truck/trailer that is shipping your car, the insurance policy can cover from $100,000 to $1,000,000 of damage.

We have also provided a checklist to explain what you need to do at both pickup and delivery in case there are any issues so, you can file a claim and know that everything will be taken care of.

It is rare but, time-to-time there may be accidental damage while in transit and it is good to know that your carrier’s insurance will protect your auto shipment in that event.

To view a sample BOL (Bill of Lading) and learn what to do in case of accidental damage, please check out our Condition Report and Procedure checklist.

Who's who?

Frequently Asked Questions

01

What's an auto transport broker?

Auto transport brokers are the companies make sure that you get a good price on your auto transport and that you only work with certified, licensed carrier companies. 

We facilitate communication between you and the carrier; we do all the legwork for everyone and make sure that things get done and scheduled and that your vehicle ultimately gets picked up.

If you’re shopping around for the best price to ship your vehicle, it’s likely that all of the quotes you are getting, including ours, are from brokers.

Brokers do not own the trucks; we locate them for you according to your route, schedule, and budget.

Every quote from a brokerage like ourselves, includes a broker fee and a carrier fee. Most broker fees are a fixed rate and vary from each company.

02

What's an auto transport carrier?

Carriers physically transport your vehicle from Point A to Point B. They are vital to the industry, as without them vehicles would not be transported at all. 
They don’t have the time or resources to find customers, and they rely quite heavily on us to find loads for them to transport. 

Carriers run on specific routes and search for vehicles that need transporting along the routes they service; as such, there are thousands of carriers out there transporting across thousands of routes.  
We here at KI International Dispatch Auto Transport only work with the best auto transport carriers in the industry to transport your vehicle, and you can rest easy with the knowledge that your vehicle will be in good hands when you book with us. You can fill out our free online quote request form or give us a call toll-free at (561) 440-6043 to speak to one of our live auto transport representatives who can give you a quote, answer your questions and help you book your order.  

03

What's a quote provider?

Quote providers are companies that operate primarily on the internet and advertise for us brokers. When you fill out their form on their website your information will be sent to anywhere from 5-12 brokers, just like us, who will look at your information, calculate a quote and then e-mail it to you and maybe call you, if you provided your telephone number.

Most brokers rely on auto transport quote providers for a majority of their business; our website is here as an additional resource for our customers, but most of our customers find us through one of the online quote providers that we work with to find customers. They are usually a customer’s first stop when looking for auto transporters.

They won’t move your car – they just get you in contact with companies that will (like us).

04

What types of carriers are there to choose from?

There are several ways you can ship a car.  The options include enclosed trailer, open carrier transport, flatbed truck, door-to-door shipping services, and to or from a terminal as well.  The most popular of the options is a 7 to 10 car open carrier.  These large trucks can accommodate almost any size vehicle including cars, SUVs, trucks, jeeps, and vans.

Open car transport, door to door is also the best way to get the cheapest auto transport rate possible.  To learn more and see what transport method is best for you, please fill out our free quote form and one of our representatives will respond to you within minutes.  You can also call us at (561) 440-6043 .

We present offers from FMCSA Licensed and Insured Carriers. When you accept an offer, we send your service agreement that guarantees the price, door-to-door service, and 100% bumper-to-bumper insurance. There are never any hidden fees or charges, guaranteed.

What's the deal with insurance?

We take pride in serving our customers safely.

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